Solution Manager Consultant

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Position Description:

As a Solution Manager Consultant, you will help facilitate multiple implementations of SAP Solution Manager primarily in the NTT DATA Business Soltuions Solution Manager as a Managed Service (SMaaMS) cloud environment.  This role requires deep knowledge of SAP Solution Manager 7.2 processes and technical capabilities, including ITIL and ITSM best practices. 


Duties and Responsibilities:

  • Plan, build, test and deploy SAP Solution Manager 7.2 functionality including:
    • Focused Build/Insights
    • Process Management
    • Test Suite
    • IT Service Management
    • Change Request Management (ChaRM)
    • Business Process Operations
    • Dashboards
  • Client education and training on ALM functionality.
  • Functional delivery for customers in the SMaaMS environment.
  • Provide insights and best practices directly to customers.
  • Assist with the development of ALM processes for clients utilizing SAP Solution Manager.
  • Assist with security and role development - Emphasis on enabling multi-tenancy.
  • Fiori Launchpad Group Administration.
  • Provide SAP Solution Manager expertise to itelligence Consulting and Managed Services engagements.
  • Engage with SAP to understand the Application Lifecycle Management roadmaps going forward.


Position Requirements/Qualifications:

  • Bachelor’s degree in Computer Science, Engineering, Business, or related field or a relevant business degree.
  • At least 5 years of in-depth SAP technical knowledge.
  • 2+year Hands on experience with SAP Solution Manager modules:
    • Focused Build/Insights
    • Process Management
    • Test Suite
    • IT Service Management
    • Change Request Management (ChaRM)
    • Business Process Operations
    • Dashboards
  • Knowledge of managing SAP configuration in SAP Solution Manager.
  • CRM and security knowledge a plus.
  • Ability to communicate verbally and in writing at a professional level to all levels of clients.
  • Customer service focused.
  • Strong problem-solving skills.
  • Ability to handle multiple priorities and deadlines.
  • Must be able to show a firm understanding of industry knowledge and business processes.
  • Must show an aptitude for learning latest trends in industry.
  • Must be willing to lead others and teach itelligence solutions to large groups of consultants.
  • Must be able to offer advice on optimization and best practice in this area while using strategy for the future.



  • At least 1 full implementation of SAP Solution Manager 7.2
  • ITIL Certification


**This position is not eligible for sponsorship**


NTT Data Business Solutions offers competitive salaries, excellent health and dental benefits, including 20 days of Paid Time Off in addition to 10 paid holidays, a 401k plan, remote work opportunities and many other great benefits. Would you have an interest in pursuing a position with our high growth firm?


Employment is contingent upon the completion of a satisfactory background check | NTT Data Business Solutions participates in E-Verify | No third-party applications will be accepted.

Cincinnati, OH, US, 45242 Home-based, US

Apr 20, 2021

Nearest Major Market: Cincinnati